Privacy Policy

Last updated: March 15, 2024

Introduction and Scope

At Blockdagduck, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services").

This policy applies to all users of our Services, including visitors to our website, subscribers to our streaming services, and participants in our community features. By using our Services, you consent to the data practices described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will take appropriate steps to notify you and ensure you understand how these changes affect your privacy rights.

Your privacy is fundamental to our mission of creating peaceful digital sanctuaries. We believe that protecting your personal information is essential to maintaining the trust and tranquility that define the Blockdagduck experience.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Create an account or register for our Services
  • Subscribe to our streaming services or purchase products
  • Contact us through our website, email, or phone
  • Participate in surveys, contests, or promotional activities
  • Sign up for our newsletter or marketing communications
  • Submit feedback, reviews, or user-generated content
  • Apply for employment or partnership opportunities
  • Attend our events or webinars
  • Use our customer support services
  • Engage with our community features or forums
  • Configure your account preferences and settings
  • Participate in mindfulness sessions or guided viewing experiences
  • Share content or interact with other users through our platform

This information may include your name, email address, phone number, billing address, payment information, date of birth, profile picture, viewing preferences, mindfulness goals, and any other information you choose to provide.

Information We Collect Automatically

When you use our Services, we automatically collect certain information about your device and usage patterns:

  • Device information (type, model, operating system, browser type and version)
  • IP address and approximate geographic location
  • Viewing history, session duration, and content preferences
  • Pages visited, features used, and navigation patterns
  • Date and time of access and usage frequency
  • Referral sources and search terms used to find our Services
  • Network connection information and internet service provider
  • Screen resolution, device orientation, and display settings
  • Performance data and error reports
  • Cookie and tracking technology data
  • Interaction patterns with mindfulness features and phone-lock functionality
  • Audio and video quality preferences and streaming statistics

Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment processors and financial institutions
  • Social media platforms (if you connect your accounts)
  • Analytics and advertising partners
  • Data brokers and marketing companies
  • Public databases and government records
  • Business partners and affiliate organizations
  • Customer referrals and recommendations
  • Wildlife conservation organizations and research institutions
  • Educational partners and content collaborators

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

Service Provision and Management

  • Providing, operating, and maintaining our Services
  • Processing payments and managing subscriptions
  • Creating and managing user accounts
  • Personalizing your viewing experience and content recommendations
  • Delivering customer support and technical assistance
  • Processing and fulfilling your requests and transactions
  • Monitoring and analyzing usage patterns to improve our Services
  • Developing new features and functionality
  • Optimizing streaming quality and performance
  • Facilitating mindfulness features and phone-lock functionality
  • Curating educational content and naturalist commentary

Communication and Marketing

  • Sending service-related notifications and updates
  • Delivering promotional materials and marketing communications
  • Responding to your inquiries and customer service requests
  • Conducting surveys and gathering feedback
  • Sending newsletters and educational content
  • Notifying you about changes to our Services or policies
  • Sharing conservation updates and wildlife protection initiatives
  • Providing mindfulness tips and wellness content

Legal and Security Purposes

  • Ensuring security and preventing fraud, abuse, and unauthorized access
  • Complying with legal obligations and regulatory requirements
  • Protecting our rights, property, and interests
  • Enforcing our terms of service and other agreements
  • Investigating and responding to legal claims or disputes
  • Supporting wildlife conservation and habitat protection efforts
  • Contributing to scientific research and environmental monitoring

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our business and providing our Services. These parties are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.

  • Payment processors and financial service providers
  • Cloud hosting and data storage providers
  • Customer support and communication platforms
  • Analytics and performance monitoring services
  • Marketing and advertising partners
  • Content delivery networks and streaming infrastructure
  • Security and fraud prevention services
  • Legal and professional service providers
  • Wildlife conservation organizations and research institutions
  • Educational content partners and naturalist experts
  • Mindfulness and wellness platform integrations

Legal Requirements and Protection

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

  • Comply with legal processes, court orders, or government requests
  • Respond to claims of intellectual property infringement
  • Protect the safety, rights, or property of Blockdagduck, our users, or the public
  • Investigate potential violations of our terms of service
  • Prevent or address fraud, security, or technical issues
  • Cooperate with law enforcement investigations
  • Support wildlife protection and anti-poaching efforts
  • Assist in environmental conservation and habitat preservation

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Consent-Based Sharing

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to connect your account with social media platforms or participate in third-party integrations.

Data Security and Protection

We implement comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Technical Safeguards

  • Encryption of sensitive data in transit using TLS/SSL protocols
  • Encryption of data at rest using industry-standard algorithms
  • Secure authentication and access control systems
  • Regular security assessments and vulnerability testing
  • Intrusion detection and prevention systems
  • Secure coding practices and regular security updates
  • Network segmentation and firewall protection
  • Automated backup and disaster recovery procedures
  • Multi-factor authentication for administrative access
  • Real-time monitoring and threat detection systems
  • Secure streaming infrastructure with content protection

Administrative Controls

  • Employee training on data protection and privacy practices
  • Background checks for personnel with access to personal information
  • Confidentiality agreements and data handling policies
  • Regular privacy and security awareness programs
  • Incident response and breach notification procedures
  • Third-party vendor security assessments and contracts
  • Data minimization and retention policies
  • Privacy impact assessments for new features and services

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any potential threats.

Your Privacy Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data.

General Rights

  • Access: Request copies of your personal information and details about how we process it
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information under certain circumstances
  • Portability: Request transfer of your data to another service provider in a structured format
  • Objection: Object to processing of your personal information for certain purposes
  • Restriction: Request limitation of processing under specific conditions
  • Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis
  • Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights
  • Transparency: Receive clear information about our data practices and your rights
  • Automated Decision-Making: Object to decisions based solely on automated processing

Communication Preferences

You can control the communications you receive from us:

  • Unsubscribe from marketing emails using the link in each message
  • Update your communication preferences in your account settings
  • Contact us directly to opt out of specific types of communications
  • Manage push notification settings through your device or app settings
  • Choose which conservation updates and educational content you receive
  • Control mindfulness reminders and wellness notifications

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law, typically within 30 days. We may need to verify your identity before processing your request to ensure the security of your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us. We are committed to addressing your privacy concerns promptly and thoroughly.

Email: hello@blockdagduck.com

Phone: +1 (310) 298-4763

Address: 1346 S Wooster St, Los Angeles, CA 90035

When contacting us about privacy matters, please include as much detail as possible about your request or concern so we can assist you effectively. We will respond to your inquiry within a reasonable timeframe and work with you to resolve any issues.